Southwest Airlines offers a customer-centric cancellation policy that stands out for its flexibility and convenience. Passengers can cancel flights without incurring any fees, regardless of the fare type purchased. Refundable fares get a full refund to the original payment method, while non-refundable fares are converted into travel credit for future use. This credit is typically valid for one year from the purchase date. The process for canceling a flight is straightforward, whether done online, via the mobile app, or by phone.
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