Welocalize's cutting-edge technology analyzes client content, including marketing and user assistance materials, for non-inclusivity. It identifies offensive or harmful content in non-branded user-generated content (UGC) such as knowledge bases, forums, opinion portals, and emails.

“People and organizations create an immense amount of content every minute. Processing every document, every tweet, or every user forum post through a human moderator isn’t possible,” comments Olga Beregovaya, VP AI Innovation, Welocalize. “This is where natural language processing algorithms can capture sensitive content at scale. Welocalize’s technology solution monitors, identifies, flags, proposes substitutions for, or removes offensive and non-inclusive multilingual content, thus helping businesses be sensitive and inclusive.”

The solution leverages deep learning models in over 60 languages to effectively analyze offline and online content, detecting sensitivity based on context and sentiment. Using workflows supported by human-in-the-loop trained and certified linguistic teams, harmful content can be removed before it does lasting damage to consumers or it leads to offline violence.

“We are proud to be recognized as a Globee Awards Winner for our AI-enabled technology solution,” says Smith Yewell, Welocalize CEO. “Behind this distinguished success is our talented and innovative team of thought leaders – data scientists, computational linguists, NLP engineers and software developers. We believe this recognition further validates our digital transformation progress, as well as our commitment to be leaders in multilingual AI for our clients.”