For example, health workers shared they have severe staff shortages and lack critical resources to support quality health services. Health workers we interviewed expressed that due to their high workload, they often don’t have time to fully understand the experiences of caregivers and reflect on their interactions.

From this research, the complex interpersonal dynamics between caregivers and health workers portrayed in caregivers’ photos and stories indicate that empathetic and patient-centred care is a necessary component of vaccine delivery. Caregivers and health workers participating in our study specifically called for improved interactions between health workers and patients as a solution to vaccination barriers.