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Most US airlines have renewed their customer service contracts in response to pressure from the Biden administration to strengthen consumer rights after a summer marred by flight cancellations and delays.

American Airlines, Delta Air Lines, United Airlines, JetBlue and Southwest released updates to their customer service policies this week. The policy has been rewritten with more specific language and, in some cases, corrected where passengers can receive meals and hotel vouchers in the event of flight cancellations or delays.

United Airlines now offers meal tickets for flights delayed more than 3 hours from the previous limit of 4 hours. The changes have been posted online.

The airline has also issued a hotel voucher policy for unexpected stays due to something beyond the airline's control. If vouchers cannot be redeemed at partner hotels, the airline says customers can get a refund of up to $200 by submitting a receipt to the airline's customer service team.

Earlier this month, Transport Minister Pete Buttigieg called on airlines to review customer service plans and offer meals if flights are delayed by more than three hours. "I think a lot of airlines have really upped their game and made a written commitment to consumer protection," Deputy Transportation Secretary Polly Trotenberg told CNN. "We will continue to work with them."

Delta Air Lines said in a statement to CNN that the airline's policy complies with Buttigieg's request, but updated the language to be clearer. Delta Air Lines CEO Ed Bastian sent a letter to Buttigieg explaining the steps the airline has taken to limit cancellations.

Bastian said the airline would provide "full refunds in a timely manner to eligible passengers."

"Since the beginning of 2020, we have returned more than 11 million tickets for a total of $6 billion, of which 20% will be returned in 2022," he wrote. It also said it has hired 20,000 new employees since the start of 2021.

In a petition to the airline, Buttigieg asked the airline to provide hotel rooms in case passengers had to wait overnight due to flight cancellations. American Airlines is one of the few companies that offer hotel rooms to passengers under these circumstances, unless the cancellations occur for reasons beyond the airline's control, such as weather. The airline also said it will offer transfers to and from the hotel. Southwest also said it limits hotel stays to cancellations outside of its control, "subject to availability and upon request."

(CNN) - Major U.S. airlines have renewed their customer service contracts after the Biden administration asserted stronger consumer rights after a summer of cancellations and flight delays.

American Airlines, Delta Air Lines, United Airlines, JetBlue and Southwest (pdf) released updates to their customer service policies this week. This policy has been rewritten with more specific language in some cases, with changes to when passengers can receive meals and hotel vouchers in the event of flight cancellations or delays.

United Airlines now offers meal tickets for flights delayed more than 3 hours from the previous limit of 4 hours. The changes have been posted online.

The airline has also issued a hotel voucher policy for unexpected stays for reasons beyond the airline's control. If the voucher cannot be redeemed at the partner hotel, the airline says the customer can refund up to $200 by submitting a receipt to the airline's customer service team.

Earlier this month, Transport Minister Pete Buttigieg called on airlines to review customer service plans and offer meals if flights are delayed by more than three hours. Similar Content

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"I think a lot of airlines have stepped up their game and made a written commitment to consumer protection," Deputy Transportation Secretary Polly Trotenberg told CNN. "We will continue to work with them."

Delta Air Lines said in a statement to CNN that the airline's policy follows Buttigieg's request, but updated the language to be clearer. Delta CEO Ed Bastian responded to Buttigieg, explaining the actions the airline is taking to limit cancellations.

Bastian said the airline offers "full refunds in a timely manner to eligible passengers."

"Since the beginning of 2020, we have refunded more than 11 million tickets for a total of $6 billion, 20% of which occurred in 2022," he wrote. It also said it has hired 20,000 new employees since the start of 2021.

In a petition to the airline, Buttigieg asked the airline to provide hotel rooms in case passengers had to wait overnight due to flight cancellations. American Airlines is one of the few companies that offer hotel rooms to passengers under these circumstances, unless the cancellations occur for reasons beyond the airline's control, such as weather. The airline also said it will offer transfers to and from the hotel. Southwest also said it limits hotel stays to cancellations outside of its control, "subject to availability and demand."

The move comes ahead of Labor Day and the Department of Transportation's promise to launch an online dashboard that will make it easier for passengers to see their rights as consumers, with comparative information about each airline.

Data from FlightAware shows that US airlines have canceled more than 45,000 flights since the beginning of June. More than 800 flights to and from the United States were canceled on Tuesday, and the FAA imposed ground stops at all three major airports in the Washington DC area as the storm began.

Airlines have called for more authority to take legal action against airlines they say will continue to face pressure over the summer, including lawyers from 38 states who wrote to Congress on Wednesday and are "systematically noncompliant." Responsibilities to customers.